Let me start this post by stating that the first apartment i lived in on my own in Toronto was at Bretton Place at Yonge and StClair. Here, I experienced some of the best customer service from the management and concierge teams. Security recognized you and would open the door for you as you entered, the concierge team (fix-it team) was always prompt with maintenance requests and they'd really go above and beyond the call of duty. They even sent someone to help rearrange my furniture with me when I had a Nate Berkus moment. I did have a couple issues here like them leaving the lights on in my place (when I'm away on vacay and paying hydro it makes a difference) and keeping shoes on, but now that I've lived in other places, I think of Bretton Place as pure heaven.
The sad thing is, it really wasn't that expensive. I now live in a very pricey luxury building in the downtown core and am highly disappointed in the way people treat you here. Starts off nice enough but you soon discover the smiles are forced and fake for the most part and hide some seeming resentment.
I especially see in this in the people you see most often. Main management personnel (though the senior manager is quite reasonable the office team can be short and unhelpful), concierge team (i person in particular) seems to hate his job and the fact that he has to do things for people... um a career change might be in order if that's how you feel! And the daytime security man is by the book completely. No human courtesy like the security at Bretton Place. Although he's fine watching his foreign language films on a mini TV all day. UGH. Living here I just get the sense of laziness! The night security gets on shift has some kind of a list and sits on the leather couches downstairs until rounds... i mean really? couches are for us but i feel creepy sitting there with him staring into nothingness...
Here comes the real reason for this post, I haven't been here too long actually and I'm already frustrated but i can't move anymore my mom will kill me/not pay and also not help which i really need! haha. Anyway i moved in and my closet door was off it's track. I file a maintenance request, someone came to fix the wheel but when i got home, the bottom corner of the mirror door (where the wheel was originally off track)was cracked. now i realize things happen, people force things whatever. Having lived at Bretton Place I half expected them to come back later and replace the door or give me a note explaining what happened etc. Of course this is unreasonable because it requires honour and effort on the part of our lovely concierge fix it guy. So I filled out another maintenance form outlining the problem. No response. No fixed door. No talk. When I asked about it at the office i got a "did you fill out a form? It will be taken care of brush off". It's been a few weeks now lets say... nothing. I guess these doors might be expensive, fine. But they'll have to replace it when i move right? I dunno it's not a huge thing but I don't want them to ignore this all along and tell me i owe them for a new door when i move away. Judging by the vibes I get from most of the staff here... i wouldn't be surprised.
Any readers have good or bad landlord/concierge experiences?
